T-Mobile in Seattle, WA Closed now

Reviews about T-Mobile

• ★ ★ ★ ☆ ☆

  May 18, 2020, by Melissa Crosetto
  Just had two very different experiences at this store. The first visit, I was going in to replace my phone case, and my boyfriend was changing his plan. Both things were handled professionally and quickly. The second visit today, my boyfriend was trying to fix a battery issue with his phone, the employee (I use that term lightly, because honestly, he could have just wandered in off the street, that's how little he seemed to care) essentially told him to go somewhere else to get it fixed. When he inquired about purchasing an entire new phone, said "employee" told him that new phones are way more expensive than a new battery and that he would have to pay the whole price of the phone up front. Totally untrue, and totally unhelpful. Honestly seemed like he was making a conscious effort NOT to make a sale. Really a strange experience.