Rich's Custom Upholstery in Seattle, WA Closed now

Reviews about Rich's Custom Upholstery

• ★ ★ ★ ★ ★

  November 11, 2019, by Cindy Bushnell
  I am very surprised by the poor ratings of this business as I could not be happier with their amazingly quick and flawless repair as well as the customer service! Sure, Mo is blunt and to the point, but he's hilarious so lighten up people! I called on a Wednesday evening and reported that I had bent the metal frame in the pull down center console/cup holder so that it could no longer move up and down. I believe I spoke with Mark, who said they would need to take a look at it and to bring my vehicle by, which I did the following morning. I was greeted warmly and recognized as having called the evening before. Mo immediately came outside to look at the damage and indicated they could work on it (which involved removing the leather covering) and told me that they have it done by the end of the day, if I were able to leave the car. I said that I would call a co-worker and see if she could pick me up and Mo asked where I worked and mentioned he might be able to take me. Thankfully I work nearby and he kindly gave me a ride to work! Talk about going above and beyond! Not only did Mo take me to work, but also completely resolved my problem and for less than $200!!! The Ford dealer told me it would be over $1,000!!! Highly recommend this place!!!