Diva Dollz in Seattle, WA Closed now

Reviews about Diva Dollz

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  July 12, 2020, by Terry Margolis
  Be sure you don't have a problem with anything you buy...It is interesting reading the reviews for this store because they really reflect my experience. I stopped in on a trip to Seattle and loved the cute dress I bought. It was quite expensive for the quality but I bought it knowing that because it was very unique. They definitely upsell you quite assertively but again I made the choice to add a shrug to my purchase. When I went to wear the shrug I realized that he shoulder was faded - looked like a hanger mark - probably from hanging near a window. I emailed the store from their website and heard nothing. I finally responded to a survey I received from the credit card processing company and then got a response. What followed was a several months long process of slow responses to correspondence and having to email multiple times to get answers. They asked for pictures of the shrug and receipts. Then finally after several responses and repeat requests for answers they offered to give me an exchange for another color but asked me to mail the useless shrug back. By this time the summer was almost over and I had no more patience to deal with this. Nor did I want to go to the expense and time of mailing it back. I finally just asked for the partial refund they had originally offered to have it dyed and had to email several times to get a response. My last correspondence from them said they would process the refund finally and included a little dig that they had remained professional "even if some on the correspondence had not." which I assume meant me. LOL Considering that all of my emails had been very professional but expressed my dismay over not hearing back in a timely manner I found this quite an interesting response. Enter at your own risk and understand they they are not interested in repeat business or customer loyalty which may make sense for a shop in a touristy area where they are hoping for constant turnover.
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  September 10, 2019, by Carolyn Victoria Mill
  Some nice stuff and well located but a rather pricy and pushy staff. They wouldnt let me take my tiny purse in to the change room with me to try on a dress. Said she would hold it - as if i could stuff a dress in it, or would hand my valuables to a stranger working retail. Nope. Used to go on every visit but not keen to return.